Privacy Policy

At 9 White Deer, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by 9 White Deer, 9whitedeer.ie and how we use it.

 

General Data Protection Regulation (GDPR)

9 White Deer’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information:

  •    9 White Deer needs to perform a contract with you
  •    You have given 9 White Deer permission to do so
  •    Processing your personal information is in 9 White Deer, legitimate interests

9 White Deer will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

 

Log Files

9 White Deer follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users’ movement on the website, and gathering demographic information for marketing purposes.

 

Cookies and Web Beacons

Like any other website, 9 White Deer uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

 

Online Privacy Policy Only

Our Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect on 9whitedeer.ie. This policy is not applicable to any information collected offline or via channels other than this website.

 

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Please note, this privacy policy is subject to change. By visiting our website you agree to accept any changes made to this policy.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

 

Refund and Returns Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. In terms of clothing, all tags must be intact. Cases/Kegs must be unopened. Customer must organize and pay for return fees.

To complete your return, we require a receipt or proof of purchase.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@9whitedeer.ie.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@9whitedeer.ie and send your item to: 9 White Deer Brewery, Udaras Ind Estate, Ballymakeera, CO, P12 W638, Ireland.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should courier your product to: 9 White Deer Brewery, Udaras Ind Estate, Ballymakeera, CO, P12 W638, Ireland.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.