Privacy & Returns Policy

1. Introduction

At 9 White Deer Brewery, we are committed to protecting your privacy and ensuring transparency in how we collect and use information.

This page outlines our policies relating to:

  • Data collection and usage

  • Cookies and analytics

  • Bar Margins app data

  • Your GDPR rights

  • Returns and refunds

  • Shipping responsibilities

By using our website or mobile applications, you agree to the terms outlined here.

2. GDPR Legal Basis

We may collect and process information based on one or more of the following legal grounds:

  • Performance of a contract with you

  • Your consent

  • Our legitimate business interests

  • Compliance with legal obligations

We only retain personal information for as long as needed to fulfil these purposes.

3. Log Files (Website)

9 White Deer follows standard log file procedures used by most websites.

Information collected may include:

  • IP address

  • Browser type

  • Internet provider

  • Date/time of visit

  • Referring/exit pages

  • Number of clicks

This data is not linked to personally identifiable information.
It is used for:

  • Trend analysis

  • Site administration

  • Understanding user interaction

  • Marketing and demographic insights

4. Cookies

Our website uses cookies to:

  • Store visitor preferences

  • Optimise webpage content

  • Improve user experience

Users may disable cookies through their browser settings, although some site functionality may be affected.

5. Bar Margins App – Data Collection

The Bar Margins mobile app collects anonymous business data entered by the user into the app.

This may include:

  • Pricing information

  • Product selections

  • Volume data

  • Margin calculations

  • Other non-personal business inputs

This data is used for:

  • Calculations and functionality

  • Analytics and performance insights

  • Business intelligence

The app does not collect personally identifiable information, such as:

  • Names

  • Addresses

  • Email addresses

  • Phone numbers

6. Bar Margins App – Data Storage & Deletion

App data may be securely stored in order to provide analytics and insights.

Requesting deletion

You can request deletion of data associated with your app usage at any time by emailing:

info@9whitedeer.ie

Please include any information that may help us locate your data, such as:

  • Approximate date of app use

  • Pricing inputs

  • Context of usage

We will:

  1. Confirm receipt within 7 days

  2. Delete associated data within 30 days

  3. Notify you when deletion is completed

7. Legal Basis for App Data

Bar Margins app data is processed based on:

  • Legitimate business interests, and/or

  • Your consent (use of the app)

Anonymous data may be retained for analytics unless deletion is requested.

8. Online Privacy Policy Scope

This Privacy Policy applies to:

  • Data collected through our website

  • Data collected through the Bar Margins app

It does not apply to data collected offline or through channels other than our website/apps.

9. Returns & Refunds Policy (Online Store)

You have 30 days from the date of purchase to request a return.

To be eligible, the item must be:

  • Unused

  • Unopened (for cases/kegs)

  • In original packaging

  • In saleable condition

Customers are responsible for organising and paying for return shipping, unless the product is faulty or incorrect.

We require proof of purchase to process returns.

10. Refunds

Once we receive and inspect returned items, we will notify you by email.

If approved:

  • Refunds will be processed to the original payment method

  • Processing times vary based on card/bank provider

If you have not received your refund:

  1. Check your bank

  2. Contact your card provider

  3. Contact your bank

If unresolved, email: info@9whitedeer.ie

11. Exchanges

Items are replaced only if defective or damaged.

To request an exchange:

Email: info@9whitedeer.ie
Ship items to:

9 White Deer Brewery
Udaras Industrial Estate
Ballymakeera
Co. Cork
P12 W638
Ireland

12. Gifts

If the item was marked as a gift and shipped directly to you:

  • You may receive a gift credit

If not marked as a gift:

  • Refund will go to the original purchaser

13. Shipping Returns

To return a product, send it to:

9 White Deer Brewery
Udaras Industrial Estate
Ballymakeera
Co. Cork
P12 W638
Ireland

Shipping costs are non-refundable.

If refunded, return shipping may be deducted from the refund.

For products over €75, consider tracked shipping.

We cannot guarantee receipt of returned goods.

14. Items Not Eligible for Return

We cannot accept returns of:

  • Opened perishable products

  • Custom or personalised items

  • Gift cards

15. Consent

By using our website or app, you consent to this policy and agree to its terms.

This policy may be updated at any time. Continued use of our website/app constitutes acceptance of any changes.

16. Contact Information

For privacy, data deletion, or general enquiries:

info@9whitedeer.ie